PERSAY RELEASES REAL-TIME
FRAUDSTERS DETECTION SOLUTION FOR CONTACT CENTERS
PerSay's Deployment at Bank Leumi achieved SpeechTEK 2009 Best Implementation Award.
New York, US, SpeechTEK August 25, 2009 - PerSay, the leading provider of Voice Biometrics solutions, announced today that it has successfully completed the field testing of a new and advanced Fraudsters Detection Solution that enables contact centers to detect known fraudsters in real-time, as they call in. The Solution provides contact centers with an effective way of fighting identity theft and is based on the company`s field-proven FreeSpeech|TM| Voice Biometrics platform which analyzes caller`s voice in the background of a natural conversation with an agent.
Contact centers around the world are increasingly being attacked by identity thieves and fraudsters. These attacks are performed by professionals who repeatedly call the contact center seeking a way in. Using pre-texting, widely available customer information and other social engineering techniques, they occasionally succeed. Once successful, fraudsters break into multiple customer accounts - potentially generating substantial financial loss. While contact centers today have the ability to record fraudsters` voices on tape, they lack a real ability to use these recordings and proactively fight and reduce fraud. Using Voice Biometrics technology, contact centers can now generate automatic alarms when fraudsters call.
Built on top of PerSay`s FreeSpeech|TM|, the Fraudsters Detection Solution taps into every incoming call and examines it against a set of known fraudsters` voiceprints, which were previously created as well as the claimed customer`s voiceprint if exists. This test is performed at various intervals during the call. The result is a fraud detection score that is mapped to a set of alert levels and is attached to the call record in the CTI. A client application running on the agent`s desktop pops up and directs the agent to take the appropriate actions according to the alert level received.
"PerSay Fraudsters Detection Solution should be part of any organization`s Identity Theft Red Flags strategy", noted Almog Aley-Raz, PerSay`s CEO. "We are extremely satisfied with the results our Fraudsters Detection Solution obtained in a real-life contact center environment. The broad and extensive testing that was performed enabled us to explore the factors affecting the detection accuracy and false alarm rate, leading to an optimized system and our customer`s satisfaction".
PerSay Fraudsters Detection Solution is currently available for Genesys contact centers. Integrations with additional environments are planned in the near future. The solution supports both TDM, VoiP, and hybrid Contact Centers.
About FreeSpeech
FreeSpeech is a unique text-independent biometric speaker verification system that transparently verifies the identity of a speaker during the course of natural conversation. Totally content, language and accent independent, FreeSpeech transparently retrieves the biometric voice characteristics required for verification within seconds, eliminating the need for cumbersome authentication questions. Moreover, FreeSpeech enables contact centers to monitor incoming / outgoing calls and detect fraudulent activity by employing a watch list mechanism.
About PerSay
PerSay Ltd. (www.persay.com) is a leading provider of advanced biometric speaker verification products. PerSay's technology relies on the biometric power of voice to verify a speaker's identity. PerSay's products have been deployed by leading financial services, telecom operators, healthcare providers, enterprises and law enforcement agencies worldwide. PerSay is a spin-off of Verint Systems Inc., with offices in Tel Aviv and New York, and a network of partners and system integrators worldwide.
PerSay's Deployment at Bank Leumi achieved SpeechTEK 2009 Best Implementation Award.
New York, US, SpeechTEK August 25, 2009 - PerSay, the leading provider of Voice Biometrics solutions, announced today that it has successfully completed the field testing of a new and advanced Fraudsters Detection Solution that enables contact centers to detect known fraudsters in real-time, as they call in. The Solution provides contact centers with an effective way of fighting identity theft and is based on the company`s field-proven FreeSpeech|TM| Voice Biometrics platform which analyzes caller`s voice in the background of a natural conversation with an agent.
Contact centers around the world are increasingly being attacked by identity thieves and fraudsters. These attacks are performed by professionals who repeatedly call the contact center seeking a way in. Using pre-texting, widely available customer information and other social engineering techniques, they occasionally succeed. Once successful, fraudsters break into multiple customer accounts - potentially generating substantial financial loss. While contact centers today have the ability to record fraudsters` voices on tape, they lack a real ability to use these recordings and proactively fight and reduce fraud. Using Voice Biometrics technology, contact centers can now generate automatic alarms when fraudsters call.
Built on top of PerSay`s FreeSpeech|TM|, the Fraudsters Detection Solution taps into every incoming call and examines it against a set of known fraudsters` voiceprints, which were previously created as well as the claimed customer`s voiceprint if exists. This test is performed at various intervals during the call. The result is a fraud detection score that is mapped to a set of alert levels and is attached to the call record in the CTI. A client application running on the agent`s desktop pops up and directs the agent to take the appropriate actions according to the alert level received.
"PerSay Fraudsters Detection Solution should be part of any organization`s Identity Theft Red Flags strategy", noted Almog Aley-Raz, PerSay`s CEO. "We are extremely satisfied with the results our Fraudsters Detection Solution obtained in a real-life contact center environment. The broad and extensive testing that was performed enabled us to explore the factors affecting the detection accuracy and false alarm rate, leading to an optimized system and our customer`s satisfaction".
PerSay Fraudsters Detection Solution is currently available for Genesys contact centers. Integrations with additional environments are planned in the near future. The solution supports both TDM, VoiP, and hybrid Contact Centers.
About FreeSpeech
FreeSpeech is a unique text-independent biometric speaker verification system that transparently verifies the identity of a speaker during the course of natural conversation. Totally content, language and accent independent, FreeSpeech transparently retrieves the biometric voice characteristics required for verification within seconds, eliminating the need for cumbersome authentication questions. Moreover, FreeSpeech enables contact centers to monitor incoming / outgoing calls and detect fraudulent activity by employing a watch list mechanism.
About PerSay
PerSay Ltd. (www.persay.com) is a leading provider of advanced biometric speaker verification products. PerSay's technology relies on the biometric power of voice to verify a speaker's identity. PerSay's products have been deployed by leading financial services, telecom operators, healthcare providers, enterprises and law enforcement agencies worldwide. PerSay is a spin-off of Verint Systems Inc., with offices in Tel Aviv and New York, and a network of partners and system integrators worldwide.
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